Job : Technical Support Engineers/Tech Support in Bangalore

Requirement :
Education :B.Tech/M.Tech
Experience :2 - 4 Years
Location :Bangalore

Responsibilities:
* Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution.
* Work independently with our customers' technical teams on both pre- and post- sales technical issues. The investigation of technical issues may involve complex data analysis from distributed network and an in-depth examination of the interaction between and the customer's origin infrastructure.
* Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.
* Integrate customer sites onto the network by gathering customer requirements and writing a customer specific XML configuration file.
* Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer.
* Take role of Technical/Business Escalation Lead when required.
Qualifications:
* Education: Bachelor's Degree in Computer Science/Engineering, Management Information Sciences (MIS), or relevant engineering/science fields.

Desired Qualifications:
* In depth knowledge of how the Internet works (HTTP and DNS).
* Programming knowledge and experience (Perl/shell scripting or Java preferable).
* Knowledge of common network protocols (TCP/IP, ICMP) and tools.
* Knowledge of web programming (HTML, javascript, ASP, JSP).

Share your profile to swapna.mohan@roljobs.com

Regards,
Swapna M